KEY ACCOUNT MANAGEMENT

KEY ACCOUNT MANAGEMENT

An exciting opportunity exists at Thornybush. We are looking for a Key Account Manager to join the team. We are looking for an individual who is based in Hoedspruit to join the team.

In a nutshell:

The Key Account Manager will form part of the Sales & Reservations Team, based in Hoedspruit where the strategic hub will operate from.

What you will be doing:

1. Managing, growing and developing trade partner relationships.
2. You will be the key contact for our trade clients
3. Offering our trade partners a world class experience.
4. Administrate bookings
5. Develop and maintain strategic long-term trusting relationships with trade partners
6. Research key trade wants and needs
7. Deliver solutions that respond to what our trade partners and their clients need
8. Deliver communication and training
9. Measure, track and analyse key account metrics
10. Prepare and present reports as required
11. Keep abreast with industry and market trends and best practices
12. Conduct trade partner visits

In your role you will partner with various individuals and teams across the business namely:

  • Sales
  • Key Account Management
  • Operations
  • Lodge Team members
  • Trade Partners

As a member of the Thornybush family we demonstrate an attitude which reflects:

  • High Performance
  • Teamwork
  • Solutions orientated
  • Adaptability
  • Accountability
  • Agility
  • Integrity
  • Professionalism
  • Ongoing learning and development
  • Forward thinking
  • Change agent
  • Proactive
  • Results orientated
  • Critical Thinker
  • Commitment
  • Ambition
  • Passion
  • Thornybush spirit

Soft Skills:

  • Customer care skills “treating all customers like guests “
  • Ability to engage with high network individuals
  • Results driven
  • Excellent organisational skills
  • Meticulous
  • Resourceful & creative / proactive thinker

Technical Skills:

  • Excellent command of the English language
  • Academic qualification [Preferable]: Tourism Management
  • Systems [Preferable]: Microsoft 365, eRes, Nebular, Travelyst

Requirements:

  • No less than 5 years’ experience in a similar role in the hospitality industry
  • Travel requirement: frequent
  • Computer literate
  • English – Fluent
  • Transport/Drive
  • Location: Hoedspruit based

Position: Trade Key Account Management

Permanent: Basic + 50% medical aid + 7.5% contribution to Provident Fund

Work cycle: Typically, Monday to Friday but there may be a requirement to work overtime based on demand

How to apply:

Please send your 3 page CV as an attachment to shireen@thornybush.com and use Key Account Management – Trade in the subject line.

We look forward to engaging with you.

Ready to plan your journey?

Chat to our friendly reservations team, who will help you choose and book the right lodge for your next Kruger safari.

As Featured In

Subscribe to our Newsletter

Subscribe and get access to exclusive deals, news and updates.

Retreat to the Bush

Subscribe to Thornybush news and specials

By submitting your information, you consent for Thornybush to securely process and store your private information, please see our privacy policy.