Front of House

Front of House

In a nutshell

You will be working with the Lodge Manager and the team to ensure our guests have a world-class experience at our lodge

What you will be doing

  • Support to the Lodge Management Team
  • Ensuring all guest standards are at a minimum being met
  • Hosting as and when required.
  • Check in of guests.
  • Guest induction.
  • Room checks.
  • Room orientation.
  • Curio sales.
  • Assist with all guest-related concerns, complaints, and compliments.
  • Stock takes
  • Timeous support and communication with other departments
  • Co-ordinate central procurement / deliveries and invoicing
  • Daily administration tasks
  • Reservations / Apex
  • Capturing invoices
  • Ensuring that all compliance requirements are adhered to.
  • Ad hoc support to various lodges.
 

Soft Skills

  • Guest Centric
  • Diplomatic
  • Empathetic
  • Accountable
  • Respectful
  • Honest
  • Excellent Communicator
  • Solutions orientated
  • Adaptable
  • Determined
  • Team Player

Technical Skills

Systems & tools:
  • Pastel (or similar)
  • eRes
  • Apex | Nebular (similar) POS system

Requirements

These requirements are non-negotiable
  • Minimum of 3 years in a similar role
  • Minimum of 2 years experience in high-end luxury safari and hospitality environment
  • Computer literate – Word | Excel | Outlook |etc
  • Pastel or similar finance system
  • eRes (travel booking system)
  • Point of Sale system
  • Degree – Hospitality Management
  • Drivers License
  • South African National or have the correct valid work visa
  • Proven track record of excellent guest and team relationships.
  • Ability to manage high-end guests.
  • Ability to deal with challenging situations.
  • Proven track record of delivering to high-end hospitality guests.
  • Proven track record of thriving in a high demand environment
  • Understanding and ability to ensure consistent food services to our guests.
 

Position Details

Please note that we have filled the single position. We can only consider applications who are part of a couple where the second position is a Field Guide Level 2 Full Trails.
  • Contract type: Permanent
  • Sites: The Game Lodge
  • Work cycle: Currently 3 weeks on: 1 week off with the possibility of 6 weeks on: 2 weeks off
  • Remuneration: Cash + 7,5% contribution to provident.
  • Accommodation: on-site.
 

How to Apply

We cannot wait to receive your application! Send your 3-page CV to shireen@thornybush.com with Front of House in the subject line. We reserve the right to pause or stop recruiting at any stage.

Apply Now

Please click the button below and complete the form to register your interest in this job. We will contact you with information about availability and documentation required.
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