What you will be doing

As our Relief Manager, you will work across all the departments in the lodge. You will be integral to the success of the lodge by ensuring that the teams are aware of their requirements and continually aiming to exceed expectations. You will ensure that our guests are always receiving a world-class experience.

Here is a little bit more of what will be involved in your day-to-day:

• Ensure that Thornybush is recognised as an award-winning and world-leading lodge.
• Upholding the Thornybush brand and overall operational standards.
• Ensuring an overall world-class guest experience.
• Collaborating with the Saseka Team.
• Anchoring the lodge while the Lodge Manager is not available.
• Assisting with all Health and Safety protocols.
• Assisting with the maintenance system.
• Assisting with team-related issues.
• Monitor, control, and record stock levels for all departments.
• Timeous support and communication with other departments across the business.
• Assist, if required, with central procurement / deliveries and invoicing.
• Daily administration.
• Hosting.

Soft Skills

• Proven track record of successfully leading a large team (leading, motivating coaching etc).
• Excellent at building guest rapport.
• Excellent communicator.
• Proven track record of achieving results | goals.
• Strong problem-solving skills.
• Ability to make quick but sound decisions.
• Emotional Intelligence.

Technical Skills

• Excellent command of the English language.
• Computer literate.
• Technologically savvy.
• Basic accounting and/or bookkeeping skill (Xero experience to your advantage).
• Knowledge of reservation systems (Travelyst experience to your advantage).
• Excellent knowledge of Excel will be an advantage.

Requirements

• No less than 5 years in an anchor or relief manager role and/or assistant lodge management role.
• Academic qualification- Hospitality diploma | degree or similar.
• Driver’s license essential.
• Location: Onsite.

Position Details

• Contract type: Permanent
• Site: Saseka in Thornybush Private Nature Reserve
• Work Cycle: 6 on: 2 off
• Benefits: Accommodation, Meals and Uniform.
• Remuneration: Cash + Provident (Old Mutual) 7,5% + Medical Aid (Discovery) 50%

How to apply

Our preference is to hire a couple: Relief Manager + Front of House Admin but if you are a single applicant we would like to see your CV too.

Send your 3-page CV to career@thornybush.com with Relief Manager in the subject line.

We reserve the right to pause or stop recruiting at any stage.